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Almost 60% of Americans interact with companies on a social media Web site, and one in four interact more than once per week. These are among the findings of the 2008 Cone Business in Social Media Study (Cone LLC).

When asked about specific types of interactions, Americans believe:
• A company should have a presence in social media (93%)
• A company should not only be present but also interact with its consumers via social media (85%)
• American consumers feel both a stronger connection with and better served by companies when they can interact with them in a social media environment (56%)
• Companies should use social networks to solve my problems (43%)

See my entire column North Americans demand social media (Web 2.0)

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Tuesday, September 9

Web 2.0 is content that matters

by Toby Ward on Tue 09 Sep 2008 01:08 PM CDT

Yes, the blogosphere and ‘Web 2.0’ are filled with fluff, idle chatter, and, quite frankly, a lot of crap. However, if you learn to filter the junk, as you do with your mail, e-mail, or television, the rewards can be extremely meaningful – and valuable to business.

I live on Wikipedia (and often am driven their by Google). I do a lot of research and reading and find the quality on Wikipedia to be superlative. In fact, while it has its critics, I’ve yet to encounter a credibility gap. And yet, the reliability of more traditional, scholarly sources are not always as reliable.

For example, I recently read a biography on Stalin from a very credible source and historian. Now I know a thing or two and am a bit of a history buff, but I called into question the nature and circumstances of his death as detailed in this one biography. In fact, there are multiple versions and contradictions on how and where Stalin died...

Read my full column: Web 2.0 is content that matters (with intranet examples, on Ragan.com)

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